A difficult digital experience is undermining trust and it's costing you money. Let's find the places it's happening and make it better
Get startedComprehensive analysis of your digital experience that identifies specific problems preventing users from achieving their goals. Not subjective opinion or aesthetic judgment, but evidence-based evaluation of where your interface creates friction, confusion, or barriers.
I examine user journeys against heuristic principles, assess task completion flows, and evaluate how well your site serves different user needs. The output is a prioritised list of issues with clear severity ratings and actionable recommendations.
This goes beyond surface-level observations. I investigate root causes, consider technical constraints, and provide solutions that balance user needs with business realities and development capacity.
Most websites accumulate problems over time through incremental changes, stakeholder compromise, and assumptions that were never tested. You become blind to issues that frustrate new users daily.
An external audit provides fresh perspective grounded in UX principles and real-world experience of what works. You get honest assessment without internal politics, and recommendations informed by seeing these patterns across multiple organisations and sectors.
![[interface] image of software dashboard integration (for a legal tech)](https://cdn.prod.website-files.com/image-generation-assets/51caa8c2-3d20-4f09-836b-e3639e2821d2.avif)
![[digital project]](https://cdn.prod.website-files.com/image-generation-assets/6fba3c0d-b4ff-4d5a-97f4-668de650164b.avif)
Detailed audit report documenting issues by severity and user journey stage. Each finding includes context, impact assessment, and specific recommendations for resolution
Prioritised action plan that separates quick wins from longer-term improvements, allowing you to show immediate value whilst planning substantial changes.
Examples and evidence from similar contexts showing better approaches, so your team understands not just what's wrong but what good looks like.
![[interface] image of a laptop with software interface (for ai developer tools)](https://cdn.prod.website-files.com/6918b54552a805f1b50dfa00/69319a16cacebe14550c417e_audit.png)
We study user behaviour in different ways for different reasons - here are a few examples of what and why
Curious about our approach? Here’s what you need to know about our services, values, and how we help you grow. Always with integrity, dignity and transparency.
Organisations planning redesigns who need to understand current problems before specifying solutions.
Teams who suspect their website has issues but lack the expertise to diagnose them systematically
Businesses whose conversion rates or user satisfaction have declined without obvious cause
We partner with businesses committed to positive impact, respecting their users and ethical brands. If your values align with ours, we’re excited to help you grow sustainably.